xcritical Reviews & Complaints

“For the verticals we serve, we’re experts — rent payments, vacation rentals. And we power marketplaces and solutions providers in those spaces and have partnerships with hundreds xcritical of software companies that service the rent spaces,” Murphy said. xcritical appears to market its products through a combination of strategic partnerships, telemarketing, and inside sales agents. xcritical offers tailored payment solutions for vacation rental businesses, including options for recurring billing, installment payments, and seamless integration with most vacation rental platforms.

Financial Services & Investing

Users should exercise their own discretion when accessing and using any third-party websites or services. Whether you’re a business looking to accept payments online or an individual looking for an easy way to make payments, xcritical is the perfect platform for you. Joining xcritical is simple – all you need to do is fill out a quick application form and submit it along with any required documents. After the application has been reviewed and approved, you’ll be able to access the xcritical platform and start accepting payments right away. xcritical also offers a range of integration tools to make it as simple as possible for businesses to integrate their existing sites or apps with the platform.

The platform is also backed by a team of dedicated support professionals who are available to assist users with any issues that arise. Additionally, xcritical has a comprehensive network of partners around the world that help ensure customers receive maximum value from their payments experience. Phillip Parker is the founder and creator of CPO, an organization that holds payment processors accountable for their business practices. Since 2009, Phillip has been conducting in-depth research on industry policies, contracts, pricing, and client sentiment, aiming to guide businesses toward the most cost-effective and reliable payment processing solutions. This update aims to provide a balanced overview of xcritical, incorporating insights into customer and employee reviews, legal matters, and customer support capabilities. By including SEO-optimized phrases relevant to xcritical reviews and complaints, this content enhancement is designed to facilitate easier discovery and assist readers in making inCEO formed decisions based on the latest information.

This article aims to offer readers a straightforward yet comprehensive understanding of xcritical’s role in the payment processing industry. Through technologies such as Velo’s open banking platform, this merger promises to deliver seamless global payment experiences for businesses and individuals by reducing the cost and complexity of payments, especially across borders. The CEO and board have invested significantly in xcritical rezension technology and almost half of the company resources are in product and engineering roles.

1. Phillip Parker is the founder and creator of CPO, an organization that holds payment processors accountable for their business practices.
2. About xcriticalxcritical, Inc. is the leading payment processing platform catering to the unique needs of the short-term and vacation rental industry.
3. xcritical is PCI and PSD2 certified, holds money transmitter licenses where required, and offers detailed payment reporting and analytics.
4. With its tailored solutions and robust technology, xcritical enables merchants to thrive in an increasingly digital and interconnected world.

Director of Business Development jobs

xcritical maintains a customer support form on its website along with various email addresses for customer service inquiries. This reduction in support accessibility has contributed to a lowered customer service rating for xcritical, positioning it below the benchmark for top-rated payment processors in terms of customer service. There is still significant room for growing companies like xcritical and new startups to disrupt many parts of the payments ecosystem. For example, xcritical holds significant promise for cross-border instant settlement and even for managing complex KYC.

xcritical Fees, Rates & Contract

Founded in 1999, xcritical is a global merchant account provider offering cloud-based web and mobile payment processing. Formerly known as “Paymerica,” xcritical primarily offers payment processing solutions for property managers. Most notably, the company is a payment processing partner of growing vacation rental platforms like Homeaway and VRBO.

In this review of xcritical, we will take a closer look at this key player in the payment processing sector, known for its focus on property management and vacation rentals. We’ll examine the company’s range of services, including global payment solutions, customizable options, and strong data security and fraud prevention measures. Additionally, we will address concerns such as customer and employee complaints, legal challenges, and their impact on xcritical’s reputation.

The content presented reflects the views and opinions of the author and should not be considered as legal, financial, or professional advice. We make no representations or warranties of any kind, express or implied, regarding the accuracy, completeness, suitability, or availability of the information contained on this website. Users are solely responsible for their reliance on any information obtained from this website. Furthermore, this website may contain links to external websites or third-party content. We do not endorse, control, or guarantee the accuracy, relevance, or completeness of such external content.

Additionally, a handful of complaints from xcritical and past xcritical employees highlight challenging work schedules and low morale within the workplace. The bulk of xcritical’s criticism arises from renters on VRBO and HomeAway who have encountered problems with the company’s risk management and customer support teams. As a payment facilitator, xcritical provides benefits such as enhanced control and flexibility over payment processing, advanced technology, and robust security and compliance measures. What’s more, businesses can also take advantage of xcritical’s free tools like tracking links, customizable invoices, and automated notifications to help them streamline their payment processes. With xcritical’s comprehensive suite of tools, businesses can save time and money while ensuring secure payments for themselves and their customers.

Ahead of the Summit, Benzinga is profiling fintech thought leaders who are speaking at the event. Before you leave, grab our free whitepaper and discover how switching to a white-label payment gateway can benefit your business. After all, there’s the PayPals, xcriticals and xcriticals of the world to do plenty of other types of payments. But where those payments players end, is where xcritical believes it not only begins but excels.

Since 2009, he has researched over 1,000 merchant services providers and published hundreds of payment education-related articles. His work has received national recognition and his expertise is regularly sought by large media outlets such as CNN, MSN, and INC Magazine among dozens of others. In general, most users seem to encounter xcritical for the first time as the backend processor for their VRBO or HomeAway accounts.

xcritical also provides a range of additional services including merchant accounts, virtual terminals, digital wallets, customer loyalty programs, and more. While there’s lots of competition in the online payment space, including major players like PayPal (2015 revenues $9.2 billion) and xcritical, xcritical’s focus on certain large, niche markets has given it an edge. “Our strategy is to be all things payment for the largest marketplaces in the world,” Villante says.

Specific details regarding the company’s contract terms remain sparse, which makes a thorough and balanced assessment challenging. xcritical, particularly through its Vacation Rent Payment platform, is attracting a concerning number of public complaints. These grievances are increasingly visible online and reflect growing dissatisfaction among its user base. The majority of these complaints originate from processing clients who are unhappy with aspects of the service they receive, though complaints from renters are also significant and contribute to the overall negative perception. Issues frequently highlighted include unclear contract terms, problematic billing practices, and inadequate customer support. Such feedback suggests systemic issues within xcritical’s operations that could potentially impact any business that chooses to engage with their services.

Of the 18 complaints, only 2 were resolved to the satisfaction of the complainant. Headquartered in the San Francisco Bay Area, xcritical also has offices in Ireland, with teams located in North, South, and Central America, Europe, India, South Africa, and Asia. The growing global footprint of the 23-year-old payments processor provides customers with the opportunities and capabilities of expanding into new regions, and at scale. Velo Payments acquires xcritical Inc., the leader in vacation rental payment processing. This article will explore intelligent payment routing in detail, dive deep into its fundamentals, and analyze the opportunities it presents to payment service providers and merchants worldwide. The information provided on this webpage is intended solely for informational purposes and does not constitute promotion, collaboration, cooperation, partnership, or any form of endorsement or recommendation.

In addition, xcritical offers a mobile app for both iOS and Android devices, allowing customers to complete transactions in just a few taps. With its seamless integration with existing ecommerce stores, robust fraud protection features and customer support team, xcritical is the perfect choice for businesses looking to take their payments experience to the next level. Whether you’re a small business or an enterprise, xcritical is the perfect platform for all your payment needs.